Consumer Complaints

A complaint should be filed by anyone who believes that a licensee, registrant or applicant has engaged in unprofessional conduct, related to his or her professional responsibilities. The Board will review each complaint regardless of the source.

• Whenever possible, the Board will send a letter to the complaining party, acknowledging receipt of the complaint
• The Board will also notify complainants in writing, of any changes to the disposition of the complaint

Submitting Complaints to the Board

• File Online (Fastest Method)
• Mail completed Complaint Form

• Copies of documentary evidence (e.g., bills, statements, canceled checks, insurance reimbursement statements, correspondence, court documents, etc)
• Contact information of any witness or other person, who can corroborate the issues or events described in your complaint.
• Dates, times and locations of therapy when possible

While anonymous complaints will be reviewed, they may be impossible to pursue unless they contain documented evidence of the allegations made.

Third party complaints filed by someone other than the client may be impossible for the Board to pursue because each therapy client has the legal right to confidentiality of their treatment records. Unless all persons are willing to be contacted and provide authorizations for release of information, the Board may be unable to investigate and prosecute a complaint.